Make your communication automatic with virtual agent twin
Twin is a platform for building omnichannel automatic communication in chats, messengers, emails, voice-based assistants and telephony
Twin is a platform for building omnichannel automatic communication in chats, messengers, emails, voice-based assistants and telephony
We currently integrated twin into the most popular client interaction channels. Here are the available ones:
Virtual agents use scripts and exchange information about the client to make the process whole and automatic.
Calls, social network, messengers, SMS and email support.
You can create and design your virtual agents and adjust them to your business goals or let our specialists help you with it.
Fast access to all your information, agents, logs, expenses, application statistics, customer database and detailed campaign efficiency and analytics.
Our AI detect gender, emotions and mood by the client’s voice.
Able to communicate with any possible tone, defines client’s sentiment, sets the communication style.
4000 cps amount support for 25000 connecting lines.
Database placement in to data centers Selectel and Hellent with high-capacity web-servers.
You can find weak points in your company’s operation and improve your service quality by the means of automatic surveys.
If you are engaged in the financial industry you can contact thousands of debitors, actualize customers.
Clarify the CV information, fill it with the new data and make an appointment.
You have a contact base that needs to be called automatically, you need to process objections and record sales.
You can set notifications of an order status by the telephone or enable a virtual agent for incoming calls to process client requires.
If you get tons of incoming calls you need to respond promptly to all of them without missing any. You can record information automatically form a report and give it to an operator.You can record information automatically, form a report and give it to an operator.
Text-to-speech technology is used in the following case:
In order to expand the dental clinic base our virtual agent contacted representatives of the clinics and offered them to place an information to the catalog. In the case of a positive answer he sent a link of a clinic page to the catalog.
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A virtual agent contancts the householder base put their houses up for sale online, clarifies, if an agent is already hired, offers its services and make an appointment if there isn’t any.
Listen to audio ▶
We can negotiate agent‘s functions work algorithm and objectives (3-7 days)
We can create agent work algorithm by the data and objectives given ( 5-10 days)
We test a virtual agent in real dialogues, study customer behavior and make amendments.
We have developed a cloud platform to build complex communicational scripts with the ability to refer to your database.
NLU- Natural language understanding
We use machine study algorithms to make a bot study and perceive natural speech including voice.
Complex user interaction model is possible now by the means of graphics editor.
We have developed voice identification system. Recognition accuracy is about 95%.
Twin can be easily integrated into your infrastructure with the help of API.
We always welcome new people developing AI industry.
TwinMessaging API
TwinChat API
TwinAnalytics API